FAQ

Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days. Shipping times may vary depending on carrier and destination.

Q: How can I contact support?
A: Please use our Contact page for any questions or order concerns. Our team typically responds within 1–2 business days.

Q: Do you offer refunds or returns?
A: All sales are final. However, if you experience an issue with your order, including damaged, incorrect, or missing items, please contact support within 7 days of delivery so we can review and assist.

Q: Are products intended for human use?

A: No. Certain products offered by R&D Collective are intended strictly for lawful research and educational purposes only. They are not for human consumption and are not intended to diagnose, treat, cure, or prevent any disease.

Q: Are your products authentic?
A: We carefully curate products from trusted suppliers and prioritize quality, presentation, and customer satisfaction.

Q: Will additional products be added?
A: Yes. Our collections will continue to expand as R&D Collective grows and evolves.

Q: What if my order arrives damaged or incorrect?
A: Please contact our support team promptly with your order number and photos of the issue so we can review the situation and assist accordingly.

Q: Can I modify or cancel my order after placing it?
A: Once an order has been processed, modifications or cancellations may not be possible. Please contact support immediately if you need assistance with an order request.